Service Agreement & Terms
The foundation of our partnership with you - clear, fair, and transparent.
Agreement Effective: November 14, 2024
Welcome to AU Tech Solutions Pty Ltd! These Terms of Service establish the rules and guidelines for using our platform, products, and services. By engaging with us, you're agreeing to these terms, which are designed to ensure a positive experience for everyone.
Mutual Agreement
By accessing our website, using our services, or making a purchase, you acknowledge that you've read, understood, and agree to be bound by these terms. If any part of these terms doesn't work for you, please discontinue use of our services.
What We Offer
Our comprehensive range of services is designed to meet your needs:
Digital Solutions
Innovative online products and digital services tailored to your requirementsExpert Support
Professional consultation and dedicated customer service assistanceContent & Resources
Valuable information, guides, and educational materialsAdditional Services
Expanding range of specialised offerings as detailed on our platformAccount Management & Responsibilities
When you create an account with us, you become part of our community. Here's what that means:
Your Commitments:
- Safeguarding your account credentials and login information
- Providing accurate and up-to-date registration details
- Keeping your profile information current and valid
Our Promise:
- Protecting your account with industry-standard security
- Providing support when you need assistance
- Notifying you of important account changes
Usage Guidelines & Prohibited Activities
To maintain a safe and respectful environment for everyone, certain activities are strictly prohibited:
Intellectual Property Protection
Our creative work, technology, and brand elements are valuable assets that we protect rigorously:
Content Ownership
All original content and materialsBrand Protection
Trademarks, logos, and brand identityTechnical Assets
Software, code, and technical solutionsCreative Works
Designs, images, and artistic creationsUsage Restrictions
- No unauthorised copying or distribution
- No use of our trademarks without permission
- No reverse engineering of our software
- No creation of derivative works
Payment Terms & Billing
Clear and straightforward payment policies for your peace of mind:
Payment Requirements:
- Payment due before service activation
- All prices displayed in Australian Dollars (AUD)
- Secure payment processing guaranteed
Billing Policies:
- Refunds per our Return Policy
- Advance notice for price changes
- Service suspension for late payments
Secure Transactions
All payments are processed through encrypted, industry-standard security protocolsPrivacy & Data Handling
Privacy First Approach
Your personal information is protected under our comprehensive Privacy Policy, which details our data collection, usage, and protection practices. This policy is an integral part of these terms.
Service Reliability
While we strive for excellence, we want to set realistic expectations:
- Occasional maintenance downtime may occur
- We work quickly to resolve any issues
- Multiple devices and browsers supported
- Regular backups maintain data security
Account Termination
Account termination may occur under these circumstances:
- Violation of these terms
- Fraudulent or illegal activities
- With reasonable advance notice
- Upon your request to close account
Limitation of Liability
To the extent permitted by Australian law, AU Tech Solutions Pty Ltd limits its liability as follows:
We Are Not Liable For:
- Indirect or consequential damages
- Loss of profits or business interruption
- Data loss not caused by our negligence
Maximum Liability:
- Limited to the amount paid for our services
- Subject to Australian Consumer Law
- Does not affect your statutory rights
Legal Framework & Dispute Resolution
These terms are governed by Australian law and provide a framework for resolving any disputes:
Governing Law
Australian law and regulationsCourt Jurisdiction
Australian courts for dispute resolutionMediation First
We prefer resolving issues through discussionGood Faith
All parties act in good faith to resolve disputesSeverability
If any provision is found unenforceable, the remaining terms continue in full effect, ensuring your continued access to our services.
Terms Updates & Communication
Keeping our terms current and relevant:
We reserve the right to modify these terms to reflect changes in our services, technology, or legal requirements. Updates will be posted on this page with a revised effective date. Significant changes may be communicated through additional channels such as email notifications or website announcements. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.
Stay Informed
We'll notify you of important changesQuestions? We're Here to Help
These terms might seem complex, but we're always available to explain anything that's unclear.
Email Support
legal@aucompany.com.auPhone Support
+61 2 123 4567Mailing Address
Level 15, 123 Collins Street, Melbourne VIC 3000, AustraliaComplete Agreement
These Terms of Service represent the complete agreement between you and AU Tech Solutions Pty Ltd regarding your use of our services. They supersede all prior agreements, negotiations, and understandings, whether written or oral, relating to the subject matter herein.